Contact Us
One inbox, read every working day by the same people who pack the boxes. No hold music, no ticket number, no chatbot pretending to be Steve.
Only after a delivery update?
Save yourself the wait and use the parcel tracker instead. It knows the status, the day it went out and the tracking number.
Email us
We answer within 1 working day (Monday to Friday, excluding bank holidays). Emails sent at the weekend are picked up on Monday morning.
What to include
To get a useful answer first time, please tell us:
- your order number (it looks like FI-20260906-4F2A and is on your confirmation email), if your message is about an order;
- the email address you used at checkout, if it differs from the one you are writing from;
- for a return, whether the item is faulty or you have changed your mind;
- for a fault, a short description and a photo or video if you can, it usually saves a round trip.
Company details
- Registered name
- BH Commerce Ltd
- Company number
- 16310021 (registered in England and Wales)
- Registered office
- Bartle House, Oxford Court, Manchester, M2 3WQ, United Kingdom
- hello@findmyitemtracker.com
Please note this is our registered office address and not a returns address, email us first and we will send you the correct address for your return.
It is probably answered already
Which phones it works with, how far it squeals, how long the battery lasts, where we post to and how refunds work are all covered in the help pages.